- Tags:: 📚Books, Design
- Author:: Don Norman
- Liked:: 6
- Link:: The Design of Everyday Things - Wikipedia
- Source date:: 2013-11-05
- Finished date:: 2019-01-01
- Cover::
James Reason´s Swiss Cheese Model of Accidents: 
^a39a3f
(p. 208)
On root cause analysis
Why does the root cause analysis stop as soon as a human error is found? (p. 164)
People do tend to blame themselves when they do something that, after the fact, seems inexcusable. “I knew better”, is a common comment by those who have erred. But when someone says, “It was my fault, I knew better”, this is not a valid analysis of the problem. That doesn´t help prevent its recurrence (p. 167).
Double Diamond Model of Design
(p. 22)