Metadata
- Author: CJ Gustafson
- Full Title:: When the Data and the Anecdotes Disagree, the Anecdotes Are Usually Right
- Category:: 🗞️Articles
- Document Tags:: Engineering Management, My management principles, values, and practices,
- URL:: https://www.mostlymetrics.com/p/when-the-data-and-the-anecdotes-disagree
- Finished date:: 2024-10-27
Highlights
El origen del mítico disagreement between anecdotes and data
We were going over a weekly business review and a set of documents, and I have a saying, which is when the data and the anecdotes disagree, the anecdotes are usually right. And it doesn’t mean you just slavishly go follow the anecdotes then. It means you go examine the data because it’s usually not that the data is being miscollected, it’s usually that you’re not measuring the right thing. And so of you have a bunch of customers complaining about something and at the same time, your metrics look like they shouldn’t be complaining, you should doubt the metrics. (View Highlight)