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There’s a general principle here: good tools for thought arise mostly as a byproduct of doing original work on serious problems. They tend either be created by the people doing that work, or by people working very closely to them, people who are genuinely bought in A related argument has been made in Eric von Hippel’s book “Democratizing Innovation” (2005), which identifies many instances where what appears to be commercial product development is based in large or considerable part on innovations from users. (View Highlight)