rw-book-cover

Metadata

Highlights

There are a gajillion articles about ‘the modern data stack’ and ‘data warehouse good’ and ‘how to do data modeling’, and not a single one about what to do when you look at a chart. (View Highlight)

Chin has been thinking and writing about this problem for a while. His solution to our confusion, forged in the operational trenches of companies like Amazon and Toyota, is a six-step process:

  1. Look at how things are going.
  2. Figure out when things were going better or worse than usual.
  3. Hypothesize why that might’ve happened.
  4. Do more of the potentially good things and less of the potentially bad things.
  5. See if things get better again.
  6. Learn how things work. (View Highlight)

he prescribes a way to find anomalies, called XmR charts, that have a satisfying visual aesthetic (View Highlight)

This is why casinos, which control every input on their gambling floors, put dashboards on roulette wheels—not to inform us, but to bait our natural inclinations to see patterns in every chart. (View Highlight)

don’t want to buy a business class seat on Twitter, not because of what it costs, but because who’s charging me for it (View Highlight)