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Highlights

I often half-joke that part of a data person’s job is to literally define what reality is for the org. (View Highlight)

Check for second, third order effects If your metric is a good one, a change in it should reflect in changes in many other parts of the system. If the top of your acquisition funnel goes up 5000%, you’d expect conversions, revenue, even renewals and support tickets to go up too. When a metric doesn’t do this, there’s a problem either in the metric, or your understanding of the business. It’s a major red flag. (View Highlight)

New highlights added 2024-12-15

I often half-joke that part of a data person’s job is to literally define what reality is for the org. (View Highlight)

Check for second, third order effects If your metric is a good one, a change in it should reflect in changes in many other parts of the system. If the top of your acquisition funnel goes up 5000%, you’d expect conversions, revenue, even renewals and support tickets to go up too. When a metric doesn’t do this, there’s a problem either in the metric, or your understanding of the business. It’s a major red flag. (View Highlight)